Counter service assistant

You would serve food and drinks to customers, take money, give people their change and keep the premises clean and welcoming.

You could work in a:

• Sandwich shop

• Cafe

• Fast food outlet

• Self-service restaurant

• Deli

• Canteen

You’d make customers feel welcome and deal with their orders correctly and quickly, including when it is very busy and there are lots of customers to serve.

You’d need to work according to health and safety practices, for example, making sure you handle raw and cooked foods safely.

You would:

• Serve food and drinks

• Advise customers about ingredients and the menu

• Keep eating and serving areas clean and tidy

• Operate vending machines such as coffee-makers

• Refill hot food containers and self-serve stations

• Clear tables, wash dishes and do other cleaning

• Operate the till - take cash and card payments and give out change and receipts

• Respond to customer enquiries, comments and complaints

In smaller sandwich shops, you might prepare all food and drinks. In fast food restaurants you would also do basic cooking or re-heating.

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