Customer service adviser

You'd help customers with their enquiries and tasks. You’d answer their enquiry or put them in touch with the right department.

You’d often be a person’s first point of contact with the company you work so you’d need to be friendly, helpful and patient.

You could deal with customers face-to-face, or you might help them over the phone or by email.

Your tasks might include:

• answering customer enquiries or putting them in touch with the right department

• giving information and helping to solve problems

• selling products or taking orders

• arranging services for customers, such as booking tickets or setting up insurance policies

• handling complaints

• entering customer information onto a computer database

• taking payments and giving refunds

• Institute of Customer Service – independent professional membership body for customer service